Video Guides - bru Travel
The following 5 videos will help you get the most out of your bru Travel mug. Of course, we recommend you watch all 5 videos.
Video 1 - Explains how to use your bru Travel lid.
Video 2 - Explains how to take your lid apart and put it together again.
Video 3 - Troubleshoot if your lid leaks.
Video 4 - Removing the seals for deep cleaning.
Video 5 - Putting the seals back on correctly after cleaning.
Q: Is the cup and lid dishwasher-safe?
A: No and yes! The cup itself is not as the external powder coating will quickly get ruined in the dishwasher. We like to clean ours with a hot and soapy coir brush. The lid is fine in the top rack of the dishwasher but can also be washed by hand in toasty soapy water if that's your thing.
Q: How do I protect the ceramic coating from getting scratched?
A: Simply use wooden utensils instead of metal ones. Just make sure they're FSC-certified to help encourage sustainable timber harvesting.
Q: Why did my cup leak?
A: There are 4 possible causes. And make sure you watch VIDEO 3!
1) The cap was accidentally left in the 'open' position.
2) The bottom of the lid wasn't tightened fully. Watch VIDEO 1 above!
3) The lid was not screwed onto the cup fully.
4) One or more of the seals is broken or not in place properly. Check out VIDEO 5.
5) Your lid cap has an older version BLACK cog inside instead of the new WHITE one. Just email us for a replacement.
Q: My lid seems stuck, what's wrong?
A: You may have the old version of the lid mechanism. If, inside the top cap, you have a BLACK cog, just email us with your order number and shipping details and we'll send you a replacement. If you have a WHITE cog, please email us and we'll get to the bottom of this sticky issue.
If you experience any problems that haven't been answered here, don't be afraid to reach out to us at firstname.lastname@example.org and we'll make it right (we're a friendly bunch). We hope you enjoy using your bru Travel mug.